The 13th Annual Customer Experience Conference
What was it about?
The Conference Board US Council network brings together nearly 3,000 senior executives across more than twenty functional areas from the world’s most prestigious companies. Paramount among their shared goals is to continually better serve their customers. This esteemed group of executives know they are best positioned to accomplish that very goal when they place their customers’ desires and aspirations, wants and needs, actions and reactions at the center of everything they and their workforce do – and that they achieve their greatest success when they break down the silos within their own organizations.
The 13th Annual Customer Experience Conference draws directly from the challenges and learnings of our members and other thought leaders to help your company bridge the gaps between you and your customers.
May 3, 2017 — Pre-Conference Seminar: Design Thinking: How It Can Help Optimize Your Customers' Journey
Where was it?
New York Marriott Downtown
85 West Street at Albany Street
New York, NY 10006