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Maximizing Customer Loyalty and Profitability

Miami, FL

What was it about?

Discover how to personalize your offers and emotionally connect with your customers in order to maximize their lifetime value and reduce churn risk.

In today's demanding and fickle market, where one tariff change or negative customer service integration could lose you a customer, it can be challenging to keep your customers engaged, satisfied, and most importantly spending on your network.

Telecoms IQ's Maximizing Customer Loyalty and Profitability Summit will help you identify the strategies required to maximize the lifetime value of each of your customers to continue driving revenues in this fickle and price-sensitive market.

Learn from proven carrier case studies how to build a co-ordinated approach to customer loyalty throughout your organization and proactively identify and mitigate common root causes of customer churn. Discover how to leverage a mixture of strategic and tactical base management approaches to develop actionable plans for driving revenue and maintaining loyalty.

Plus new for 2015, take advantage of a dedicated customer insight and analytics focus day to find out how to analyze your customers’ behaviors to truly personalize your communications and keep your customers satisfied.  

We would like to offer COLLOQUY's subscribers 20% off the current rate to attend Maximizing Customer Loyalty and Profitability: USA. For more information please email telecoms@iqpc.co.uk

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Where was it?

Miami, FL


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