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Customer Experience Exchange for Retail

London, UK

What was it about?

The current retail environment is tougher than it's ever been. Customers now have the power to shop across a multitude of channels at any time and expect a consistent experience throughout. Retailers are working harder than ever before to stay ahead of the fast paced customer trends and those who don't are quickly left behind. To top this, consumer based technology is also advancing more rapidly than most retailers can integrate it within their businesses, making customer expectations even harder to meet. That's why the Customer Experience Exchange for Retail exists.

The Exchange is an invitation-only forum that brings together 60 C-level & VPs/Directors of Customer Experience, Marketing, eCommerce and Retail from Fortune 500 retailers. Attend to discuss the practicalities of maximizing the value of your brick and mortar assets and ensure this experience is translated seamlessly in an omnichannel environment.

Where was it?

London, UK

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