Supporting this year's theme — Growing Customer Value — we have two highly acclaimed Keynote Speakers, Geoffrey Colvin and Lior Arussy, and one expert Featured Presenter, Jeff Robertson.
Geoffery Colvin, author of Angel Customers and Demon Customers: Understand Which is Which and Turbocharge Your Stock
FORTUNE Senior Editor-at-Large Geoffrey Colvin is a leading thinker, writer, broadcaster, and speaker on today's most significant trends in business. As a longtime editor and columnist for FORTUNE, he has become one of America's sharpest and most respected commentators on leadership and management, the shareholder value imperative, corporate governance, the infotech revolution, and related issues. As former co-anchor of Wall Street Week with FORTUNE on PBS, each week he spoke to the largest audience reached by any business television program in America.
The global debate on corporate governance and shareholder value, which has become particularly intense in recent months, has been a central interest of Geoff's for the past decade. In addition to directing Fortune's coverage of the issue for several years, he has served on the National Association of Corporate Directors' Blue Ribbon Commission on CEO Pay, whose influential report has helped shape compensation policy at hundreds of companies.
He has spoken on governance and shareholder value at the Directors' Institute at the Wharton School, at the Kellogg School, and at corporate gatherings in the U.S. and the U.K. He has also advised Japan's Ministry of Finance on the issue.
Colvin is heard daily on the CBS Radio Network, where he has made over 7,000 broadcasts. He has appeared on The Today Show, Good Morning America, CBS This Morning, ABC's World News Tonight, CNN, PBS's Nightly Business Report and dozens of other programs. Directorship magazine named Colvin as one of the 100 most influential figures in corporate governance (2007).
A native of Vermillion, South Dakota, Colvin has a B.A. in economics from Harvard and an M.B.A. from New York University's Stern School.
Lior Arussy, author of Passionate and Profitable
Lior Arussy an author, visionary, consultant and creative catalyst in the areas of creating delightful customer experiences and executing profitable customer strategies. Arussy’s company Strativity Group. Inc. advises both Global 2000 companies as well as emerging businesses around the world. Clients include Nokia, Computer Associates, SAP, American Management Association, Seagate Technology, Honeywell, Siemens, Dimension Data, FedEx, CATIC, Circle K, University of Pennsylvania, The Fund, Capital One, Jacada, Wyeth, Sage, Herbalife, Akibia, National, Lockheed Martin and Crown Plaza Hotels & Resorts and Nordea. For his thought leadership and contribution to the industry, Arussy receive CRM Magazine “2003 Influential Leaders” award and served as a juror on Fast Company’s Customer First Awards 2005.
Prior to establishing Strativity Group, Mr. Arussy held executive positions at Hewlett-Packard and other companies.
Mr. Arussy syndicated column Focus: Customer reaches over 600,000 readers worldwide every month. In addition he is the author of four books including Excellence Everyday (Information Today, 2008)and Passionate & Profitable - why customers strategies fail and 10 steps to do them right! (Wiley, 2005) as well as having published over 50 articles in publications around the world including an article at Harvard Business Review.
Arussy completed his undergraduate degree at Case Western Reserve University and received his MBA from Weatherhead School of Management, Cleveland, Ohio.
His accomplishments were recognized by leading analysts and press such as ABC, The Wall Street Journal, Financial Times, The Times of London, Gartner Group. Arussy completed his undergraduate degree at Case Western Reserve University and received his MBA from Weatherhead school of management.
Jeff Robertson, Managing Director, SkyMiles Program , Delta Air Lines
As managing director of Delta Air Lines’ SkyMiles program, Jeff Robertson leads a team of 40+ employees responsible for managing a 40-million-member frequent flier program and over $1 billion in total program revenue. He oversees all domestic and international frequent flier alliances and partnerships, the elite program, elite benefits, award travel and SkyMiles technology. Robertson previously served as director of Delta’s Customer Insight and Analytics Team, where he supervised corporate CRM objectives, Marketing Research and Customer Analytics.
Robertson’s additional professional experience includes two years as a management consultant with McKinsey & Company and nearly a decade in American Airlines’ Dallas-Fort Worth office, where he held various positions in Revenue Management, New Product Development and the frequent flier program.
A certified public accountant, Robertson is a graduate of the University of Notre Dame and Indiana University’s Kelley School of Business.
